Terms of Service

Terms of Service

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before purchasing a course from the UK College of Personal Development (UKCPD) website (the “Service”) operated by UKCPD Limited (“us”, “we”, “our” or “Company”).

These are the general terms of use of UKCPD and if you do not accept these terms you should not use our site or enrol for training purposes.

From time to time, it may be necessary for us to review these terms, so it is recommended that you check this page regularly. Once changes have been made, they will be posted on the website and continued use of the site or training materials constitutes acceptance.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.


You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including your credit card number, the expiration date of your credit card, your billing address, and your shipping information. Rest assured none of your personal or payment details will be shared with any third party – please see Privacy Policy for further information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or another payment method (s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that we, the company, are not responsible for any loss or damage arising from the submission of false or inaccurate information.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that the company cannot accept any liability for loss or damage arising out of such cancellation.

We reserve the right to refuse or cancel your order if fraud, an unauthorised or illegal transaction is suspected or default of payment on instalment options.

Instalment options

Students enrolled on a course and paying monthly agree that the monthly fee will be automatically debited from the credit or debit card designated when enrolling on a course. All instalment options for courses are shown on the course page and students agree to pay these fees when enrolling on a course. You must ensure that funds are in your account ready for collection on the correct day of the month which is automatically scheduled as the same date of enrolment.

When paying by instalments, all students are subject to the same cancellation policy of 14 days as those that pay in full. Once this 14-day period has passed, the instalments which are set up cannot be cancelled and students are liable to continue with payments. Under no circumstances can instalments be cancelled after the 14-day cancellation period has passed. Should a student be paying for a course through instalments, certification is not requested until the student has paid all the monthly fees. If a student wishes to pay off the remainder of the instalments to get their certification then this can be done by calling 01793 511180.

Should any instalment payment fail then UKCPD have the right to charge a £20 administration fee. Should an instalment remain unpaid after 14 days of the agreed date of the collection then the remainder of the instalments will become immediately payable and a £35 administration charge will be applied to your account. Should funds remain unpaid, after 30 consecutive days from the initial failed monthly instalment, UKCPD has the right to instruct external agencies to collect these fees from students. In this case, 10% will be added to the remaining balance outstanding to cover administration and collections fees.


All of our training materials come with a 14-day money-back guarantee. A request should be made within 14 days of enrolment and addressed to the UKCPD office in writing via info@ukcpd.co.uk at which point we will refund the course fees minus an administration charge of £20.

The cost of any Kindle books provided as part of your course will also be deducted as these cannot be returned.

Should this 14-day period have expired we, the company, have no obligation to return any monies paid for course materials or cancel any instalment packages.

Should a student have accessed tutor support, had any assignments marked or accessed over 50% of the online materials provided then a refund is not available and UKCPD reserves the right to refuse a refund in this case even within the 14-day refund period.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on our site. The products or services available on our site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the site and in our advertising on other websites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.


When paying for course materials in full customers will receive login details to access their training materials immediately after purchase. Customers paying by instalments are given their log in details within a maximum of 2 days (usually on the same day) after the deposit is taken. The Company confirms that should any updates on course materials be necessary, these will of the same high standard as the original course material.

Within 48 hours of accessing course materials, any efficiencies or inaccuracies should be reported to the Company immediately. Complaints involving inaccuracies will not be accepted after this time.

Should the Company be unable to provide training materials and support after purchase, a full refund will be given.


It is the responsibility of the customer to be compliant with any course entry requirements. It is imperative that customers understand the requirement to prove the level of proficiency necessary to pass the course. Should a customer not be deemed of sufficient standard to meet the necessary criteria, the Company accepts no liability for the failure of the course. The Companies decision on customer grading is final.

Where it is included within the cost of the course tutor support is provided throughout the duration of the enrolment. Should a Customer wish to extend this support and access to training materials, this can be negotiated by contacting UKCPD. Please be aware the Company is under no obligation to grant extensions to enrolments.

Student Support Level

The UK College of Personal Development runs on a small and dedicated team, we undertake to support all students in an equal and fair way. All students are offered tutor support where their course has this built-in, where tutor groups and practice groups and supervision are recommended, these are also provided. Additional one-to-one supervision and tutoring can be requested, this additional service may incur additional fees.

We do our very best to turn assignments marking around in a timely manner and give feedback where appropriate or required by the awarding body.

We endeavour to respond to students requests for additional support in a time frame that fits in with other operational time restraints, scheduled live training and other support events are published and students are notified by email or by general messages sent to all members and students.


When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of the Company. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company. Any copying of course materials or adaptation is strictly prohibited without prior permission of the Company.

Links To Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Likewise, in the unlikely event that the Company breached the Terms, then the Customer has the right to terminate the account.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

The Company deems plagiarism as being a very serious offence. Should the Company deem any submitted course material to be plagiarised, Customers accept that they are in breach of the Plagiarism Policy and not entitled to continue their studies, receive any certification or request a refund.


You agree to defend, indemnify and hold harmless the Company and their employees, assessors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

Limitation Of Liability 

In no event shall the Company, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

The Company its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.


Should a court of Law or authority with jurisdiction, find any parts of this Agreement to be invalid, illegal or unenforceable, then this section or sections to the extent required is deemed not to form part of the said Agreement. Should this occur, the validity of the remaining parts of the Agreement shall not be affected.

In the case that a section or sections of the Agreement are found to be invalid, illegal or unenforceable the provision shall apply with any modification the Company deems necessary to ensure that it is valid, legal and enforceable.


Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will the Company ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by the Company or any person for whom the Company is responsible, and even if the Company has been advised of the possibility of such loss or damage being incurred.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

The Company reserve the right to change Awarding Bodies during the period of enrolment, should this be necessary. In this case, certification at the same level as the one described when you purchased the course will be received by Customers.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at the Company’s sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.

Privacy Policy and Cookie Policy

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

Use of Social Media Groups & Forums and Messaging Provision

This is a space for UKCPD Students, College Members and friends of the college to share ideas, re-connect and keep in touch with the latest in NLP, Coaching and Personal Development generally.

We want to keep this simple, so just one overriding rule really, BE NICE and Respectful of all members!

PLEASE DO NOT post personal advertisements or promotions, that gets tedious.. and it’s not what this space is for.

UKCPD will post occasional updates/offers in the General Members Group and or in Individual Groups if appropriate from time to time with the clear outcome of keeping all members informed and updated on available development opportunities.

Remember, no one agrees with everyone on everything, we get that. However, once opinions become SHOUTING or ABUSIVE you will have crossed the line.  So, please remember RAPPORT at all times.

It goes without saying, but it seems we have to mention this, any use of race-related, sexist or homophobic slurs, or anything that insights or seems like a call to violence will not be tolerated and you will be BLOCKED from returning to the platform, and you will NOT get a refund of any description. 

Let’s keep politics to a very low level, again, no OUT-THERE ideas or conspiracy theories.

The posting of ANY material that is of a pornographic nature will result in your instant removal from the platform. You will be BLOCKED from returning to the platform, and you will NOT get a refund of any description. 

Finally, we reserve the right to update these terms and conditions at any time.

Contact Us 

If you have any questions about these Terms, please contact us.