Frequently Asked Questions

Online and distance learning is a flexible way to study around work, family and other commitments.

UKCPD online courses allow learners in the UK and internationally to access accredited Coaching, NLP, ILM, personal development and Certified CPD training without needing to travel to a classroom.

Many courses include tutor support, online resources, assignment guidance and live online training where required.

Once you purchase a course, you will receive access to the relevant online learning materials and course information.

For tutor-supported qualifications, you will also receive details about your tutor, assignment process and study requirements.

For live online courses, we will send joining instructions, dates and any preparation needed before the course begins.

Yes. You will need access to email, the internet and word-processing software so you can study online, complete assignments and communicate with your tutor.

For live online training, you will also need a reliable internet connection and a device that can access Zoom or the relevant online classroom.

If your course includes assignments, your tutor or course leader will explain the submission process.

Some courses use email submission, while others use upload links or online learning platform tools. Your course information will confirm the correct route.

Use the “Sign In” or “Member login” link on the website and log in with your username or email address.

If you still have problems, contact student support or your tutor and we will help reset your access.

Yes. UKCPD offers interest-free payment options on many courses. Details set out on the course pages. 

Yes. Courses that lead to recognised qualifications are supported by a named tutor, course tutor or course lead.

Tutor support may include assignment guidance, feedback, study advice and support with your learning journey.

Many UKCPD courses lead to accredited qualifications, recognised awards or professional certificates.

The qualification, accreditation or certificate available is shown on each course page. Contact us if you would like help understanding which course or qualification route is right for you.

Some UKCPD courses can be started immediately after enrolment.

Live online courses and courses with fixed dates will show upcoming dates on the relevant course page.

Yes. UKCPD supports learners in the UK and internationally. Courses are delivered online, with tutor support available by Zoom.

You will need a reliable internet connection, an active email address and a device that can access the UKCPD learning platform.

For assignments, you will usually need word-processing software. For live online training, you will need access to Zoom or the relevant online classroom.

We recommend using an up-to-date web browser such as Google Chrome.

UKCPD aims to provide stable access to its online learning and student platforms.

Occasional maintenance, updates or technical issues may affect access. Where possible, we will provide notice of planned downtime and support learners if access is disrupted.

UKCPD uses secure online systems to support course access, learning materials and student communication.

From time to time, maintenance or technical issues may affect access. We aim to keep disruption to a minimum and support learners if any issue affects their studies.

Refunds are handled in line with UKCPD’s terms and conditions.

When you purchase a course through the website, you agree to the relevant course terms. Please read the full terms and conditions before enrolling.